FAQ
The questions people ask most often.
Getting started
How do I sign up for an event?
Go to the Calendar and click Sign Up on an upcoming event. Signups open about 30 minutes before the event starts. You need to be logged in with Discord.
Do I need to install anything?
Just the game Rematch (free on Steam/Epic). Everything else runs in the browser.
The site asks for a password.
The site is in beta. The password is rematchbeta. Enter it once, then log in with Discord.
I can't log in.
Login uses Discord OAuth. Make sure you're signed into Discord in the browser, try clearing cookies for rematch.asia, or try a different browser. If that still fails, ping an admin in the Discord server.
Queues and tournaments
What's the difference between a queue and a tournament?
Queues are casual, time-based sessions — drop in, play matches for an hour or two, leave whenever. Tournaments are round-based competitions with standings and final placements. The Calendar labels each event.
Can I join after an event has started?
For queues, yes — any time while the queue is running. For tournaments, yes but you'll miss whatever rounds already happened.
Can I leave and rejoin?
Yes, any number of times. You'll be paired again on the next round.
Playing matches
Who creates the lobby?
The home team captain — the player with the highest OVR on the home side. They'll get a DM from Rachel when the round starts.
What are the match settings?
Classic 5v5, 6 minutes, overtime off, mercy rule on. Region is set by the event — check the region badge. Full details on the Rules page.
I can't join the lobby.
Ask the captain to remake it. If it still doesn't work after a couple of tries, both sides report "not played" and move on.
I have to leave mid-match.
Let the others know in match chat. If you can't continue, the remaining players can report the match as "not played".
Reporting scores
How do I report a score?
On the match page after the match ends, enter the final score. Both sides need to report. If the scores match, the result is confirmed instantly.
Our scores don't match.
It's recorded as a 0-0 draw for the tournament. Admins can review after if you flag the match and post screenshots in match chat.
What does "not played" mean?
Used when the match couldn't happen — connection issues, no-shows, ran out of time. Counts as 0-0 with no rating impact when both sides agree.
Cards and bans
What are yellow and red cards?
Admins hand them out for misconduct. They show on your profile, and active cards can ban you from signing up or being subbed in.
How long will I be banned?
Yellow bans scale with how many you have: 2 yellows = 1 day, 3 = 3 days, 4 = 1 week, 5 = 1 month. Red cards carry an admin-chosen ban (1 day up to permanent). Your profile shows the remaining time.
Do cards go away?
Yellow cards expire after 90 days. Red cards don't — only an admin can revoke them.
My team can't sign up — why?
If any of your main 5 lineup players is currently banned, the team can't enter. Swap them to reserve or wait for the ban to end.
I think a card was issued by mistake.
DM Rachel or post in the Discord server. An admin can revoke it.
Your player card
What does OVR mean?
Your card's overall rating. Calculated from your primary stat (70%) and your best secondary stat (30%). Higher OVR = higher tier (Bronze up to Legend).
How do I improve my card?
Two ways. Play and win: wins raise your Elo, which raises your rating stats over time. Earn XP: 2 XP per tournament win, up to a max of 112, spent in the stats editor to boost your base stats.
Why did my Elo change so much?
Elo moves based on team average vs opponent team average, team-wide (everyone on your side gets the same change). K-factor is high so it moves fast — a few matches against strong opponents can shift it a lot.
How do I change my name or profile picture?
On your profile page, use Settings for your name and Edit Image for the card photo.
What is beginner (puppy) mode?
A one-time Elo reduction of -500 for new players. Only available while all your Elos are at or below 1000. If you're genuinely new, press it. If you're just hitting a rough patch, ask an admin before using it.
Regions and teams
Which regions are supported?
SEA and OCE are active. NEA is defined but not activated yet. You can play in any active region — your ratings in each are independent.
How do I join or create a team?
On the Teams page, you can create a new team (you'll be captain) or request to join an existing one. Captains can also invite you — check the invites on your profile.
What's the transfer market?
The Transfers page lists players looking for a team (LFT) and teams looking for players (LFP). Toggle your status on your profile or team page.
Do I have to use voice chat?
No. Rachel creates voice channels per match and moves you in if you're already in a Discord voice channel, but using them is optional.